This page provides participating local governments with the tools and information for developing their own SMART plans for their departments. SMART stands for Specific, Measurable, Accountable, Responsive, and Transparent.
The resources below are available for cities and counties that participate with PARCA in developing their own SMART plans. We encourage local governments to develop plans. Contact us at 205-726-2482 for more information.
Montgomery County managers: Please fill out the planning survey.
PARCA’s Kickoff Presentation
For Help Identifying Critical Issues (click here)
Ideas for Workload Measures
Not all measures are the kind of workload measures that can be used to identify efficiency (cost per unit) or productivity (units per employee). Some indicators are related to quality, such as error rates and cycle times. While these are important to monitor, they are generally not very useful in budgeting or assessing improvement strategies related to efficiency or productivity. For ideas about what to measure, consider the things reported by other cities below:
Examples of Performance Measurement Systems:
Albemarle County (Virginia) Performance Management
City of Austin Performance Measures
City of Gresham, Oregon Performance Measures
New York City Agency Performance Reporting
City of Vancouver Performance Measure and Management
Consider Implementing a Best Practice as One of Your Goals:
Best Practices, U.S. Conference of Mayors
Center for Best Practices, National Governors Association
Policy Notes, Papers, and Reports (free), Carl Vinson Institute of Government, University of Georgia
Technical Briefs and Research Briefs, John C. Stennis Institute of Government, Mississippi State University
School of Government, (Webinars, Wikis, Dashboards, Studies) University of North Carolina
Studies of Local Government Best Practices, Minnesota Office of the Legislative Auditor
Best Practices, Texas Ahead, Local Government Association & Texas Comptroller of Public Accounts
Best Practices in Local Government, Municipal Research and Services Center of Washington
Model Operations for City Departments:
Florence Alabama (One -Stop Business Permits)
NYC Business Express (single point of contact for licensing and fee payments)
City of Evanston, Illinois (Business permit links)